A. Introduction

• The privacy of our website visitors is very important to us, and we are committed to safeguarding it. This policy explains what we will do with your personal information.

• Consenting to our use of cookies in accordance with the terms of this policy when you first visit our website permits us to use cookies every time you visit our website.

 

B. Collecting personal information

The following types of personal information may be collected, stored, and used:

• Information that you enter on registration forms (name, email address, and enquiries) 

• Information that you enter into our newsletter sign up form is stored by our third party e-newsletter provider, MailChimp.

• Information provided with your membership (name, gender, address, phone number, DOB, emergency contact and medical history) is stored on our third-party booking system, Cliniko

• Information contained in any communications that you send to us by email or through our website, including its communication content and metadata;

• Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

• All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

• any other personal information that you send to us.

 

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy

 

C. Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:

1. administering our website and business;

2. personalizing our website for you;

3. enabling your use of the services available on our website;

4. sending you goods purchased through our website;

5. supplying services purchased through our website;

6. sending statements, invoices, and payment reminders to you, and collecting payments from you;

7. sending you non-marketing commercial communications;

8. sending you email notifications that you have specifically requested;

9. sending you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

10. sending you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

11. providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

12. dealing with inquiries and complaints made by or about you relating to our website;

13. keeping our website secure and prevent fraud;

14. verifying compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); and

15. other uses.

 

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

 

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.

 

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

 

D. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.

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We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) as reasonably necessary for the purposes set out in this policy.

 

We may disclose your personal information:

1. to the extent that we are required to do so by law;

2. in connection with any ongoing or prospective legal proceedings;

3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

4. to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

5. to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

 

Except as provided in this policy, we will not provide your personal information to third parties.

 

E. International data transfers

1. Information that we collect may be stored, processed in, and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

2. Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India.

3. Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

4. You expressly agree to the transfers of personal information described in this Section F.

 

 F. Retaining personal information 

1. This Section F sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.

2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3. Notwithstanding the other provisions of this Section G, we will retain documents (including electronic documents) containing personal data:

   1. to the extent that we are required to do so by law;

   2. if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

   3. in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

G. Security of your personal information

1. We will take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information.

2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

3. All electronic financial transactions entered into through our website will be protected by encryption technology.

4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

 

H. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

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I. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the following:

1. the supply of appropriate evidence of your identity, for this purpose, we will usually accept a photo ID with your home address e.g. driving license or passport.

 

We may withhold personal information that you request to the extent permitted by law.

 

You may instruct us at any time not to process your personal information for marketing purposes.

 

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

 

J. Third party websites

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

 

K. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

 

L. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. We use both session and persistent cookies on our website.

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1. The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

• We use Wix’s built in cookies on our website to analyse the use of the website / administer the website / prevent fraud and improve the security of the website / track traffic sources / analyse button clicks and newsletter sign-ups/ popular content.

 

Most browsers allow you to refuse to accept cookies—for example:

• in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;

• in Firefox (version 24) you can block all cookies by clicking “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

• in Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Content settings,” and then selecting “Block sites from setting any data” under the “Cookies” heading.

 

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

 

2. You can delete cookies already stored on your computer—for example:

• in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835 );

• in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies,” and then clicking “Remove All Cookies”; and

• in Chrome (version 29), you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings,” “Show advanced settings,” and “Clear browsing data,” and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data.”

 

3. Deleting cookies will have a negative impact on the usability of many websites.

 

How can the data subject raise a complaint? 

If you have any concerns about how we are processing your data, then please contact Bally at bally@liddertherapies.co.uk or call 07951 490214.

 

Website terms and conditions

• All text and images on this website are owned by Lidder Therapies unless otherwise indicated.

• If you wish to copy any content, please obtain our permission.

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